After crossing the second wake today i went out the front and sheared my hardshell RS1 boots right off of the plate. The inserts inside the boot sheared off leaving half the insert on the screws and the other half inside the boots.
Has any one else had this failure?
Will Radar replace these? I would have posted photos but cant see how to do that on this site.
help , i am sick as a girrafe with a stiff neck, my 4 month old rsi boots have fallen to bits, the panel behind the ankle is cracking and tearing , these boots have done 30 sets only and are perfect all over bar this panel on both boots, they have never been left in the sun and have never seen salt water, I had them sent from bennets in the states to the uk, will radar sort this out ? I love the system , great comfort and response but a big problem with faulty material, i heard radar know of this problem but class it as a wear issue not a warranty issue, surely this cant be right. what do I do next ?
It's worth noting your 4 month old RS-1 boots are probably 3, in not closer to 4, years old.
Sitting in the box that long could leave the rubber relatively brittle. That panel is the most
likely point of failure on the shell, but I have not heard of a systemic problem with the RS-1 boots.
If you had been using the boots since 2007, it would absolutely be a wear issue and probably not be warranted. Contact Bennetts for help, or go straight through Radar. Neither make a habit of leaving customers in a lurch with relatively new equipment.